First-Time Visitors’ Guide to CMH: Terminals, Baggage Claim and Ground Transportation

Visiting John Glenn Columbus International Airport for the first time is a straightforward experience when you understand the streamlined terminal layout, clear baggage claim procedures, and organized ground transportation areas. CMH is a friendly airport that serves Columbus and Central Ohio travelers with easy walkways, helpful wayfinding signs, and organized passenger areas. This guide provides a clear roadmap for your arrival, ensuring a luxury transition from your arrival gate to your arrival point in Central Ohio.

CMH Terminal Layout Overview for Easy Airport Navigation

CMH was arranged to keep walking easy, using clear and direct routes that guide travelers from the gate to the main terminal spaces.The airport operates within a single building and uses a central spine to connect all areas meaning you never need a shuttle or train to move between concourses or the main terminal.

Check-In and Security

Inside the main terminal, you find airline check-in counters on the Ticketing Level. The central Security Checkpoint is positioned in the middle of this floor, leading directly into the secured concourse area.

The Concourses

CMH uses two main concourses, which handle all airlines serving the region:

• Concourse A: Located on the left side of the secured area, serving various airlines.
• Concourse B: Located on the right side of the secured area, accommodating many popular carriers.

This layout keeps new visitors oriented because the two concourses funnel directly back to the same core terminal. Clear signage marks each zone, and airport staff readily offer guidance for travelers needing assistance.

Essential Information About CMH Terminals

The concourses actively support key travel needs, making the experience easy for new visitors:

• Direct Access: All concourses connect directly through the main secured hallway.
• Short Walks: Passengers with limited connection time or mobility appreciate the short walking distances.
• Amenities: Restrooms, shops, and diverse food counters are conveniently spread throughout both concourses.
• Support: Airline desks stand near gate areas, allowing travelers to ask quick questions.
• Comfort: Charging stations and comfortable seating zones let travelers relax before boarding or departing.
• Clarity: Wayfinding signs provide clear directions to gates, restrooms, and exits.

The airport structure ensures passengers move confidently and avoids any feeling of being lost or overwhelmed during their journey.

How the Baggage Claim Process Works

The Baggage Claim area sits on the lower level of the terminal, directly below the concourse exit. As you leave the secured area, simply follow the signs marked “Baggage Claim.” These signs guide you to the short escalator or elevator down to the carousel hall.

Collecting Your Luggage

Once you enter the hall, you will see digital screens that clearly display the carousel number corresponding to your specific flight. Airlines update these screens frequently, ensuring you know exactly where to wait. The area provides seats, restrooms, and airline baggage service desks to assist with any questions, lost items, delayed bags, or oversized luggage support.

Steps for a Simple Pickup:

1. Follow the Baggage Claim signs immediately after exiting the concourse.
2. Check the screens to find your assigned carousel number.
3. Wait near the carousel to quickly collect your bags.
4. Speak with an airline agent at the nearby desk if your bag requires extra assistance.

Where Can You Find Ground Transportation Options at CMH

Ground transportation pickup is just steps away from Baggage Claim. The exit doors lead to a well-organized curbside area designed to connect you quickly with CMH airport car service. Clear signs guide passengers to the correct designated lane.

Designated Pickup Zones

The curbside area includes distinctly labeled lanes for all transportation needs:

• Commercial Passenger Pickup: This zone services hotel shuttles and general ride services.
• Taxi Stand: Taxis wait at a dedicated, marked curb spot.
• Rideshare (TNC) Pickup: For services like Uber and Lyft, passengers typically walk to a designated, organized pickup area located in the adjacent parking garage. (Follow signs for Ground Transportation / Parking Garage after claiming bags.)
• Private Vehicles: Chauffeurs for pre-booked luxury or private cars usually wait in the approved passenger pickup area, often meeting guests with clear dispatch instructions.

This organized design ensures new travelers move from the airport terminal to their vehicle efficiently and without confusion.

What Local Tips Can Help Make Your CMH Arrival Easier

CMH offers short, predictable travel times because it sits close to major Columbus destinations, including Downtown Columbus, the Short North Arts District, Easton Town Center, the Arena District, and The Ohio State University.

Ensure a Calm and Steady Experience:

• Prepare Your Plan: Keep your ground transportation plan (ride app ready, chauffeur contact, etc.) prepared before landing, as pickup areas get busy during peak hours.
• Follow Signs: Rely on the airport signs; the terminal design actively guides you to the main terminal, exits, and ground travel lanes.
• Stay Alert: Remain near your assigned baggage carousel to avoid missing your luggage.
• Ask for Help: Airport staff are available and happy to guide you if you feel unsure about your path to ground transportation.
• Use Official Lanes: Use only the official transportation lanes organized for safe, secure, and easy movement.

John Glenn Columbus International Airport successfully supports a friendly and predictable arrival, letting you start your visit to Columbus, Central Ohio, and its many attractions with confidence.

Final Thoughts

First-time travelers seek clear, reliable guidance that demystifies the airport process. CMH meets this expectation by offering an inherently simple terminal layout, highly visible signage, and direct paths connecting concourses, exits, and the curbside zones. The straightforward nature of the airport from its two easily navigated concourses to the organized baggage claim and efficient ground transportation setup prevents confusion and shortens transition times. This predictable and friendly structure allows passengers to move quickly from arrival to their chosen transport, establishing a positive first impression of the city. By understanding this layout before you arrive, you empower yourself to navigate each section with ease, ensuring a luxury and stress-free start to your journey in Columbus.